Order Information

Order Form

Please order online or download our  order form  and fax it to (708) 445-1553 or e-mail it to orders@klett-usa.com.


Speak to a Representative

We are available weekdays from 8am - 4pm CST. Please call (800) 458-1226.

 

Examination Copies for Teachers and Instructors

Please call us at (800) 458-1226 (U.S. only)  for further information about examination copies.

 

Contact us!

For customer service, product information  and  placement of orders  please contact:
 

Phone (708) 689-0409 - U.S.
Toll Free: (800) 458-1226 - U.S. only
Fax: (708) 445-1553
Email: orders@klett-usa.com

 


Remittance Address:

All orders are fulfilled by International Book Import Service, Inc. 
Charges will appear on your statement from:
 

International Book Import Service, Inc. (IBIS Inc.)
P.O. Box 8188, 161 Main St.
Lynchburg, TN 37352-8188
 

Important Policy Change for University Bookstores

Effective November 1, 2018, student online Book Codes for Netzwerk, or other textbook series, must be purchased directly through the Klett USA online store using a credit card. Upon purchase, Book Codes will be automatically delivered to the student via email.

This policy change allows us to greatly improve our customer service in the event a student encounters difficulty accessing your required course material.

Our hope is that this change will benefit your German program. If you have any questions or concerns, do not hesitate to contact us.


Returns and Exchanges

Any incorrectly shipped item will be replaced as soon as possible. We may ask you to return, at our expense, the item you received in error. Please notify us of an incorrect shipment within 7 days of delivery.

If you decide that you do not want an item you have ordered, it may be returned within 15 days of the estimated date of receipt. All audio-visual materials MUST be unopened and in their original shrink-wrap. If the item is received by us in salable condition, a refund of the purchase price of the merchandise will be made, less 10% restocking charge, plus sales tax (if applicable).