Frequently Asked Questions

How can I get a Book Code?

Product Licenses (Book Codes) can be purchased separately only at www.klett-usa.com. Please check with your instructor to determine whether you need online access for all of your books. 

 

How can I tell if my product license is still valid?

If you have activated a Book Code in the past, check to see if the chapters of your online book beyond chapter 3 are viewable. If so, then your product license is still valid. If not, you need to purchase a new Book Code.

 

Is the product license or Book Code included with my physical book?

No. Book Codes are always sold separately (a la carte). We do not package online Book Codes inside of physical books. You must purchase a Book Code at www.klett-usa.com, and you will receive an email containing the code. Please check your SPAM folder if you do not receive it in your inbox shortly.

 

Can I buy a Book Code at a bookstore?

No. Book Codes are only available online.

 

How do I activate my Book Code?

If you have already created a student profile using a Class Code (recommended), go to “Subjects” and click on “Add Books” on the right hand side of the screen. Enter your Book Code where Blink asks you to enter your License.

 

Can I return my Book Code for a refund?

No. All digital product sales are final.

 

I have already activated my Book Code, and I’d like to give it to a friend. Is this possible?

No. Online Book Codes are non-transferrable. They may only be activated once by one user.

 

I lost my Book Code. Can I get a new one?

Book Codes only need to be activated once and may only be activated by one user. If you need your Book Code for account recovery purposes, please check your email. If you deleted your Book Code after it was emailed to you, contact service@klett-usa.com.

 

I lost the Book Code that I purchased from a bookstore. Can you replace it?

No. Bookstores institute their own sales and return policies for Book Codes. For a replacement, you must check with the bookstore where you made the purchase.

 

What is a Class Code and how do I get one?

A Class Code is a unique code beginning with “CL-” that connects a student profile with a teacher profile. Your teacher must provide you with a Class Code, and we recommend that you create your student user profile with it before purchasing and activating a Book Code.

 

How do I access my book? BlinkLearning states that I do not have a license.

Each user must purchase and activate a Book Code from Klett USA or an authorized retailer. If you purchased from the Klett USA webstore, you will have received an email with your Book Code. This Book Code must be activated in your “Subjects” area in your Blinklearning profile.

You must have an active Book Code for each product assigned to your course. If you have properly activated a Book Code and are still experiencing troubles, check to see if there are additional books in your course that you need a license for.

 

I have purchased a Book Code, but I cannot log in.

At the login page, click on “Forgot your password?” to enter your email and reset your password. Check your SPAM messages if you do not see an email shortly. If you still do not receive an email, you may have entered your email/username incorrectly when you created your user profile. To access your account if you spelled your email incorrectly, you must contact help@blinklearning.com with the Book Code that you purchased and an explanation of the problem, and they will send you your username and a reset password.

 

How long is my Book Code valid?

14 months.

 

How do I return my purchased print book for a refund?

Books and items that are unused, still in new condition and/or in plastic wrap, may be packed well and then returned to our warehouse for a refund. A restocking fee may apply.  Please mail items to:
            
   International Book Import Service, Inc.

               161 Main St – PO Box 8188

               Lynchburg TN 37352 USA

               Tel: 931-759-7400 or toll-free 800-277-4247

 

How do I return a defective or damaged book?

If an item you have purchased arrives damaged or defective, you may call us at 708-689-0409 for further instructions about how to receive a discount, replacement, or credit. We will work to provide you with a prompt solution. Calls about a damaged or defective item must be made within 10 days of receiving the item.